Booking Terms and Conditions

Terms and Conditions under Australian Consumer Law 

These Terms and Conditions do not affect any rights registrants may have under the Australian Consumer Law as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth) (as amended from time to time). 

Event registrations 


By registering for a MIAL course, event or activity, MIAL’s Booking Terms and Conditions are acknowledged and accepted. 


MIAL will send an automated email confirming the registration to the email address provided with the booking. Please email if you need to update the email address provided or other contact details. Once the confirmation email has been sent, the registration is valid for the purposes of cancellations, transfers and payments. 

MIAL reserves the right to seek payment on invoices issued to email addresses incorrectly provided at registration and not corrected. 

MIAL may send a reminder and/or final email to the email address provided with the booking prior to the course, event or activity. Occasionally, information will change after registration, it is therefore important that all the information contained in the final email is read. 

MIAL may send an SMS reminder prior to the course, event or activity, where a mobile number has been provided with the registration. 


GST liability 

Fees and charges for all MIAL courses, events and activities are GST inclusive, unless otherwise indicated. 

Terms of payment and invoicing 

Payment is required at the time of booking to confirm registration. A tax invoice will be generated and sent to the email address provided at the time of the booking. 

Payment Method 

Payment is to be made online by credit card at the time of booking. MIAL accepts Visa, Mastercard and American Express online. If another method of payment is preferred, then please email to discuss. 

Cancellation, Transfer and Substitution Policy 


MIAL requires notice of cancellation in writing, at least seven (7) clear business days prior to the course, event or activity date, before a full refund is to be given. MIAL reserves the right to deduct a reasonable administration cost from the refunded amount, such administration cost to not exceed $30. 

Transfers for courses 

Bookings and payments already made for specific courses can be transferred to a later date for the same course, provided notice is given at least seven (7) clear business days prior to the original course date. 

Where notice of transfer is provided less than seven (7) clear business days prior to the course date, a late transfer fee will be charged at the rate of 25% of the course fee. The late transfer fee may be waived at the discretion of MIAL. 

Transfers for events and activities 

Bookings and payments already made for specific events or activities, cannot be transferred to alternative courses, events or activities. It is possible however to arrange a substitute registrant with MIAL. 

Substitute registrants 

If a registrant is unable to attend a course, event or activity, the registration can be transferred to another person, no later than one (1) clear business day prior to the course, event or activity. To do this, notify MIAL by email including details of the current person booked in, as well as the replacement attendee’s name, title, organisation/department, email address and mobile number. 

MIAL will endeavour to accommodate special dietary requirements for late substitute registrants, but unfortunately this cannot be guaranteed. 


There is no refund for non-attendance at a course, event or activity on the day. 

MIAL Cancellation – Postponement – Alternation 

MIAL reserves the right to cancel or postpone a scheduled course, event or activity to an alternative date. Every attempt will be made to organise a suitable alternative date. If a suitable alternative date cannot be agreed, the fee will be refunded in full. 

MIAL reserves the right, at any time, to alter a course, event, activity or presenter as it deems necessary and without providing notice. 

Visits to third parties may be cancelled with no notice due to matters outside of MIAL’s control. In such circumstances MIAL will endeavour to make alternative arrangements, however, cannot guarantee such arrangements will be possible. 

The delivery formats used by MIAL are stated on the MIAL website for each scheduled course, event or activity. These formats may include in-person, online, or hybrid delivery. 

Where a course, event or activity is listed for in-person or hybrid delivery and COVID lockdown restrictions prevent it from being delivered in-person, MIAL reserves the right at any time to change to an online delivery format. This includes instances where density limits may apply. 

Image Release Policy 

Registrants/attendees of MIAL courses, events and activities agree to MIAL’s Image Release Policy: 

“By entering these premises, you understand that you may be photographed, filmed or videotaped and you hereby give MIAL the unqualified right to take pictures and/or recordings of you and grant the perpetual right to use your likeness, image and photo (collectively “image”) without compensation, for broadcast or exhibition in any medium and to put the finished pictures/recordings to any legitimate use without limitation or reservation. You hereby waive, release and forever discharge MIAL from and against any and all claims or actions arising out of or resulting from any use of your image. MIAL shall not be obligated to use, and may elect not to use, your image.” 

Contact MIAL via to prevent any future use of images you are identified in. 

Your rights and obligations at the course – event – activity 

MIAL reserves the right, without any liability, to refuse admission, in its absolute discretion, including without limitation, for failure to comply with these Terms and Conditions, or if in the opinion of MIAL, the registrant/attendee represents a security risk, nuisance or annoyance to the running of the course, event or activity. 

Registrants/attendees are required to comply with all reasonable instructions issued by MIAL or the operator of the venue for the course, event or activity including appropriate clothing and the use of PPE including face masks. 

All unauthorised photography and the recording or transmitting of audio or visual material, data or information is expressly prohibited in or at the venue. 

Privacy policy 

MIAL is bound by the Australian Privacy Principles pursuant to the Privacy Act 1988 (Cth) (as amended from time to time). All personal information collected and used in providing courses, events and activities, is undertaken and protected in accordance with MIAL’s Privacy Policy. 

Limitations of liability 


Provisions of the Competition and Consumer Act 2010 and other laws in force from time to time may impose guarantees, warranties, conditions and obligations on MIAL (Consumer Guarantees). If any of these Terms and Conditions are inconsistent with a Consumer Guarantee, the Consumer Guarantee will apply to the extent of such inconsistency. To the extent permitted by law, MIAL’s liability and sole remedy will be limited to a refund of the fee paid to MIAL. 


MIAL, its Directors, employees, agents, contractors and sub-contractors shall be fully indemnified by the registrant/booker from any claim, cost, demand, liability or damage (including legal costs and professional costs and other expenses on a full indemnity basis) arising out of or in connection with the course, event or activity, including but not limited to; 

  • Breach of these Terms and Conditions 
  • Use of the venue or attendance at the course, event or activity 
  • Any loss or damage to any goods located at the venue 
  • Infringement of any Intellectual Property or other right of any third party (including the venue). 

For all enquiries, please email

Governing laws  

The laws of Victoria, Australia, govern these Terms. If you access the website from outside Australia, you are responsible for ensuring compliance with all applicable laws in your location. 

[This page was last updated on 10/03/2022] 

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